✨ Pickups will be temporarily disabled during this busy season & shipping delays to be expected during this holiday season.

Pick Up & Shipping

🌟 Welcome to Super Sea Moss! Discover Our Shipping Process 🌊

At Super Sea Moss, we're all about transparency, ensuring you have a crystal-clear understanding of our product processing and shipping procedures. This way, when you place your order, you know exactly what to expect. 📦

📧 Order Confirmation

Once you've made your selection, a system-generated confirmation email will swiftly land in your inbox, featuring a unique order code (e.g., MOSS-####). Remember to check your spam folder, just in case! If you're buying sea moss gel, providing a physical shipping address during checkout is key to avoiding delays. UPS/Canada Post doesn't deliver to P.O. Boxes, so please steer clear of using those. 📨

Processing & Fulfilment

Allow us 1-8 business days to work our magic on your order. Keep in mind that business days for Shipping are from Monday to Wednesday and the business days for Pickups are from Monday to Saturday, excluding holidays. Your order starts its journey once you hit that purchase button. 🌟

🚚 Tracking Your Package

Tracking numbers are generated once your shipping label is created. It might happen before our 1-8 business day processing time, but that doesn't mean it's on its way just yet. Please wait at least 2-8 business days before tracking, and please note that processing time and shipping time are separate from each other. 🕰️

💡 Package Protection

While not mandatory, our Protection Protection is highly recommended. It shields against loss, damages and theft of your order. If you choose not to purchase insurance for your order, you will need to file a claim with the shipping carrier directly for further assistance.

Kindly note that our insurance coverage pertains specifically to the value of the items within your order, excluding shipping and taxes. If you've purchased insurance for your order and are requesting a refund, please understand that the refund will align with the value of the items included in your order.

Unfortunately, no replacements or refunds for any lost, damaged or stolen orders without Package Protection. 🛡️

✈️ Shipping Times

Canada
 United States
International
Local: 1-day* shipping
Regional: 1-day* shipping
National: 1-3* day shipping
1-3* day shipping
4-21* day shipping
*business days

📦 Note

Please be advised that any orders received after 12:00 pm EST will not be processed until the next business day. For instance, if you place an order on Friday at 1:00 pm EST, your order will begin processing on the following business day, which is Monday. 📅

Local Delivery (Same Day Delivery Within the GTA)

Delivery coverage zone


📍 Our Curbside Pickup Location

We're nestled in the heart of Downtown Toronto, specifically at CityPlace. Feel free to drop by for a curbside pick-up during our convenient hours! 🏙️

Pick Up Hours

Monday ~ Friday
10:30am ~ 8:30pm

Saturday
10:30am ~ 6:00pm

Pick-Up Location

85 Queens Wharf Road
Toronto, Ontario
M5V 0J9

Contact

Email: support@superseamoss.com
Phone: +1 647 975 2596
Monday ~ Friday 
10:30 am ~ 8:30 pm Eastern Standard Time 

At Super Sea Moss, we're committed to excellence in every step of your sea moss experience. 💪🌊